Legal
Terms and Conditions
These Terms and Conditions govern the use of LetzShip services and website https://letzship.lu.
By using our services, you agree to these terms.
1
Services
LetzShip provides international shipping services, including:
- Parcel collection
- Packing services
- Shipment coordination via DHL
2
Quotes & Pricing
- All quotes are non-binding until confirmed
- Prices depend on weight, dimensions, destination, and service type
- Final pricing may change based on actual shipment details
3
Customer Responsibilities
- Provide accurate shipment information
- Ensure items comply with shipping regulations
- Not ship prohibited or restricted items
4
Prohibited Items
You must not ship items restricted by DHL or international law, including:
- Dangerous goods
- Illegal items
- Hazardous materials
5
Liability
- LetzShip acts as an intermediary using DHL services
- Liability for loss or damage is subject to DHL terms and conditions
- We are not responsible for delays caused by customs or external factors
6
Insurance
- Optional insurance may be available upon request
- Declared value must be accurate
7
Delivery Times
Delivery times are estimates only. Delays may occur due to customs or operational issues.
8
Cancellations
- Orders may be cancelled before shipment processing
- Once shipped, cancellations are not possible
9
Limitation of Liability
- LetzShip shall not be liable for indirect or consequential damages
- Delays beyond our control
- Losses due to incorrect information provided by the customer
10
Governing Law
These terms are governed by the laws of Luxembourg.
11
Contact
12
Updates
We may update these Terms at any time. Continued use of services means acceptance of updates.