Terms and Conditions

Effective Date: [01/04/2026]

These Terms and Conditions govern the use of LetzShip services and website https://letzship.lu.

By using our services, you agree to these terms.

1. Services

LetzShip provides international shipping services, including:

• Parcel collection
• Packing services
• Shipment coordination via DHL

2. Quotes & Pricing

• All quotes are non-binding until confirmed
• Prices depend on weight, dimensions, destination, and service type
• Final pricing may change based on actual shipment details

3. Customer Responsibilities

• Provide accurate shipment information
• Ensure items comply with shipping regulations
• Not ship prohibited or restricted items

4. Prohibited Items

You must not ship items restricted by DHL or international law, including:

• Dangerous goods
• Illegal items
• Hazardous materials

5. Liability

• LetzShip acts as an intermediary using DHL services
• Liability for loss or damage is subject to DHL terms and conditions
• We are not responsible for delays caused by customs or external factors

6. Insurance

• Optional insurance may be available upon request
• Declared value must be accurate

7. Delivery Times

Delivery times are estimates only. Delays may occur due to customs or operational issues.

8. Cancellations

• Orders may be cancelled before shipment processing
• Once shipped, cancellations are not possible

9. Limitation of Liability

• LetzShip shall not be liable for indirect or consequential damages
• Delays beyond our control
• Losses due to incorrect information provided by the customer

10. Governing Law

These terms are governed by the laws of Luxembourg.

11. Contact

LetzShip
Email: contact@letzship.lu
Phone: +352 661 346 068

12. Updates

We may update these Terms at any time. Continued use of services means acceptance of updates.